Order Info

Please complete your order through the online shop and choose a payment method: cash, bank transfer (only Europe), or Western Union. For more info on payment methods please read our FAQ. 

If you have any difficulties (ie. with your browser, etc.) you can contact us directly with a list of products you like to order. Please include the destination country and preferred mode of payment.

An automatic order confirmation from the shop system will be sent to your email straight away. These can be two messages if you also checked the box "send order confirmation".

Depending on when you made your order you will receive a personal email response from our sales team within 24 hours with payment instructions. Local holidays and weekends excluded. We work from Monday - Friday, 9:00-17:00 CET. If you place an order over the weekend you will receive payment instructions on Monday.

Our sales team must process each order manually to check if all required info has been filled out, calculate currency conversion if necessary, respond to special requests, and provide further payment instructions/mailing address. Once you receive our personal response you can make your payment.

All orders are invoiced in Euros and this is used as basis for currency conversion. We accept USD, CAD, GBP, AUD and CHF as cash payment. 

You can check the approximate amount in several other major currencies by choosing a currency from the drop-down list under "pick your currency" in the top right corner of the shop pages or shopping basket. This is based on mid-market internet rates and only approximate. Our sales team will send you the amount in USD (or other preferred currency) according to the daily exchange rate of our bank after you place your order.

If you made a mistake in the order (wrong address or product, etc.) you can contact us anytime and we can correct it for you. Our sales team also reviews all orders to check if the name and address fields are properly filled out and will contact you if there is any doubt or unclarity.

If you have ordered but not received a personal e-mail response from your sales team:

We respond to all emails and orders as quickly as possible. If you do not receive a reply then you may have specified an incorrect e-mail address, or our reply was filtered into your spam/junk email folder. Please make sure that you send us an e-mail that works! We cannot accept orders or contact you without an e-mail that works. Look in your spam folder or check spam settings. If you ordered over the weekend please wait till Monday for a response. We do not work on local holidays and this can delay a response by one day. If you have waited more than 2 business days and not heard from us please send an inquiry to: shop@mandalaseeds.com.

Returning customers

Please do not send any payments to our address without placing an order with us and receiving a response from our sales team! All orders have to be approved by us and international customers must wait until they receive the correct amount in their currency... currency rates are calculated according to our daily bank rate.

We do not send back money orders or checks (ie. these will be destroyed), unless proper payment is made so that it can be shipped with the order, or unless the postage fee is provided by the customer.