Please complete your order through the online shop and choose a payment method: cash, bank transfer (only Europe), or Western Union (minimum order of 75,- Euros required) . VISA or MASTERCARD can be used via Western Union www.westernunion.com . For more info on payment methods please read our FAQ.
If you experience any difficulties (ie. with your browser, the shopping cart, etc.) you can contact us directly with a list of products you like to order. Please include the destination country, preferred mode of payment, and if you want shipping with or without the CD box.
After you have completed your online order
An automatic order confirmation from the shop system will be sent to your email straight away. These can be two messages if you also checked the box "send order confirmation".
Depending on when you made your order you will receive a personal e-mail response from our sales team within 24 hours with payment instructions. Local holidays and weekends excluded. We work from Monday - Friday, 9:00-16:00 CET. If you place an order over the weekend you will receive payment instructions on Monday.
Our sales team must process each order manually to check if all required info has been filled out, calculate currency conversion if necessary, respond to special requests, and provide further payment instructions/mailing address. Once you receive our personal response you can make your payment.
Currency and exchange rates
All orders are invoiced in Euros by default and this is used as basis for currency conversion.
We accept USD, CHF, GBP and EUROS as cash payment.
You can check the approximate amount in several other major currencies by choosing a currency from the drop-down list under "pick your currency" in the top right corner of the web shop or shopping basket. This is based on mid-market internet rates and is only approximate. Our sales team will send you the amount in USD (or other preferred currency) according to the daily exchange rate of our bank after you place your order.
Changing an order or corrections
If you made a mistake in the order (wrong address or product, etc.) you can contact us anytime and we can correct it for you. Our sales team also reviews all orders to check if the name and address fields are properly filled out and will contact you if there is any doubt or unclarity.
Special notice: some customers are using our friendly service to make repeated changes to their orders. Whilst we gladly accomodate a required change, it is unreasonable to expect us to do this up to 4-6 times! Therefore, we kindly request that customers consider carefully what they want to order before sending it in; we are going to charge a processing fee for each change after two revisions.
Browsers and Internet
If you are experiencing difficulties with the shopping cart system on your browser please inform us and send in your order via email instead. Include the destination country and preferred method of shipping (regular or CD box).
Ordering offline
Customers without an internet connection, or who do not want to correspond via email, can also request our mailing address to send in the order via snail mail.
If you have ordered but not received a personal email response from your sales team:
We respond to all emails and orders as quickly as possible. If you do not receive a reply then you may have specified an incorrect email address, or our reply was filtered into your spam/junk folder. Please make sure that you send us an email that works. Look into your spam folder or check spam settings. If you ordered over the weekend please wait till Monday for a response. We do not work on local holidays and this can delay a response by one day. Occasionally power shortages and internet problems caused by storms, etc. may interfere with our regular timely response. If you have waited more than 2 business days and not heard from us please send an enquiry to: shop@mandalaseeds.com
Attention: please do not send in orders and enter an email that starts with www. This is usually invalid and your order cannot be processed.
Spam blockers: if you use a spam blocker please add our email shop@mandalaseeds.com to your safe list before ordering.
Returning customers
Please do not send any payments to our office without placing an order with us and receiving a response from our sales team! All orders have to be approved by us and international customers must wait until they receive the correct amount in their currency... currency rates are calculated according to our daily bank rate.
