Privacy

How can I pay?

We accept the following payment methods:

Cash: We accept USD, GBP, AUD, CAD and CHF as cash payment. Click on "Pick your currency" to see the approximate amount (online mid-market rate) in your currency in the shop. Complete your online order and wait for our personal email response which contains the total sum in your local currency (according to the daily exchange rate of our bank) and our mailing address. We recommend cash payment for optimal discretion.

Western Union: Send via cash payment at an agent location in any country. Pay in your local currency - Western Union calculates the currency exchange for you. Western Union agents are located at many places: post office, travel agency, convenience store, money changer, etc. Recommended for larger orders and fast shipping of your order. For more info: www.westernunion.com. Please note: the transfer costs a fee that depends on amount and country. You can enquire directly at WU how much it will cost you. Complete your online order and wait for our personal email response with instructions. Due to the time required for collecting transfers we are accepting WU payments only for orders of 50,- Euros and above.

Bank transfer: We only accept transfers within Europe. Complete your online order and wait for our personal email response which contains full payment instructions for a wire transfer (this works only over a bank account and not with paying cash at a counter).

How safe is it to send cash?

We provide a secure address and detailed instructions to ensure that your letter reaches us safely. We guarantee optimal security within our company. There are no customs inspections for letters in Spain. You are welcome to send your payment with registered/certified air mail, Express mail, or FedEx/TNT if you prefer to have a tracking number for your letter. For these services we can report a 100% success rate in delivery (and 99,8% with non-registered air mail).

Do you accept an international money order (IMO), checks, credit card or Paypal?

We do not accept IMO or postal money orders because they cannot be processed in Spain. We do not accept checks because the fees are too high and time for bank clearance takes weeks. Online credit card payment is presently not available in Spain. Paypal effectively boycotts the sale of cannabis seeds as do many other e-commerce financial institutions.

How can I see the prices in USD?

Click on "Pick your currency" in the top right hand corner of the product pages to see the approximate amount (online mid-market rate) in USD in the shop. The actual price will be slightly higher because we have to go by the bank rate. Complete your online order and wait for our personal email response which contains the total sum in USD according to the daily exchange rate of our bank.

Which countries do you send seeds to?

We ship seeds worldwide with the exception of AFP, Germany, Croatia, Serbia, Luxembourg, Türkey, Arab Emirates, China, Malaysia, Thailand and Japan.

Are all items in stock?

All products listed are in stock unless otherwise indicated.

Can I order over e-mail?

We prefer online orders through our shop system because it provides us with all details plus a sequential order number. However, you can also send us an email with the products you wish to order, your destination country, and mode of payment. Our sales team will email you the total in the appropriate currency and provide payment instructions.

I made my online order - what happens next?

An automatic order confirmation from the shop system will be sent to your e-mail straight away. These can be two messages if you checked the box "send order confirmation". Depending on when you made your order you will receive a personal e-mail response from our sales team within 24 hours with payment instructions. Local holidays and weekends excluded. Our sales team must process each order manually to check if all required info has been filled out, calculate currency conversion if necessary, respond to special requests, and provide further payment instructions. Once you receive our personal response you can make your payment. Please read "Order Info" for more details.

I have ordered but not received a personal e-mail response from your sales team.

Each order is also checked manually and we send a personal email with further instructions and to confirm your order. Please make sure that you send us an email that works! We cannot accept orders or contact you without an email that works. Look in your spam folder or check spam settings. If you ordered over the weekend then please wait till Monday for a response. We do not work on local holidays and this can delay a response by one day. If you have waited more than 2 business days and not heard from us please send an enquiry to: shop@mandalaseeds.com. Use a different email if possible in case the other email is not working or is blocking us as spam.

Don't send us emails that contain wording which imply any illegal activity, such as "will I get busted when I receive my seeds?". E-mails of this nature will remain unanswered.


How do you send the seeds?

All orders are sent 100% stealth in discreet packaging and are carefully packed to prevent damage. The seeds are sent in their original breeder packs, or in neutral air-tight sealed packs in a CD box. For more info consult our info under "Shipping". Please note that there is no refund guarantee in the event of transportation damage if seeds were not sent in their original breeder packs (see below).

What is the approximate delivery time?

Air mail

EU: 3-5 days

Other European countries: 4-10 days

Russia: 1-3 weeks (depending on location)

North/South America: 1-2 weeks

Australasia/rest of the world: 2-3 weeks

What is your privacy policy?

We take your privacy very seriously. All information provided by the customer is treated with strict confidentiality and never disclosed to anyone. We do not collect any information from you through the site. No customer data is stored by third parties and online orders are encrypted securely during check-out. All data and correspondence provided by the customer that is not required for possible claims is immediately deleted/destroyed. We reserve the right to keep some records for a period of 4 weeks after goods are shipped to process claims on guarantee due to transport damage (see below). After this period these records are destroyed. Please make sure you contact us within this period if the goods were damaged through transport.

Secure online ordering with (SSL) 128-bit encryption. No storage of data by third parties.

What is your payment deadline and how long do you keep records?

Please send your payment so that it reaches us within 4 weeks after you place your order. Unpaid orders are deleted after 4 weeks for customer security.

All records for shipped orders are deleted after 4 weeks. We have to be notified within this period if there is a claim on guarantee, or to clarify other issues such as receiving an incomplete order.

My seeds have been damaged during delivery.

We offer a replacement guarantee for all Mandala Seeds strains. Please contact us within 1 week of receiving your order and do not open the sealed breeder pack (ie. original packaging)! We do not accept photos as proof of damage. The damaged pack must be sent back to us unopened to ensure authenticity. The Mandala Seeds breeder pack is transparent to allow good visibility to check if there is any damage to the seeds. There is no guarantee on opened packs!

We replace seeds damaged from delivery under the following conditions:

Mandala seeds were sent in the original breeder packs
the packaging is still sealed
seeds are sent back to us discreetly in a bubble type envelope (do not send anything without notifying us first and receiving our instructions!).

Please note: we cannot replace seeds if you requested them to be repacked and sealed in neutral bags because these are not transparent and have to be opened to see any damage.

What about faulty orders?

Any claims regarding faulty orders such as missing or wrong seed packs must be sent in writing within 1 week of receiving the order. Please provide your order number and address. Every order is dispatched with much care to ensure a quality service. We review complaints on an individual basis to prevent fraudulent claims.

FAQ